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Return & Exchange Policy
1. Non-Returnable / Non-Refundable Items
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Personal health products such as mattresses, earbuds, or other items intended for intimate use are not eligible for return or refund under any circumstances.
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These items are final sale from the moment of purchase.
2. Return Period & Conditions (for all other items)
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Refunds for merchandise that has not been picked up or delivered will be issued in full, without any restocking or cancellation fees.
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All other items may be returned within 3 calendar days after the date of delivery (or pick?up) for store credit only.
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No cash refunds, credit card refunds, or back to original payment method reimbursements will be provided—only store credit in the amount of the purchase price (excluding delivery/shipping charges and fees).
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To qualify for a return, the item must meet all of the following conditions:
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The item must be in perfect, like-new condition (equivalent to the state in which it was shipped or sold).
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There must be no damage, no stains, no odors, no smoke, pet smells, or any form of contamination.
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All original packaging must be included (boxes, bags, wrapping, manuals, tags, accessories, hardware, etc.).
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The item must appear unused, with no signs of wear, installation, or handling beyond what is necessary for inspection.
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Returns that do not satisfy all of these conditions will be refused or returned to the customer at their expense.
3. Store Credit Issuance
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Once a return is accepted, the customer will be issued store credit in the form of account credit equal to the original item purchase price (excluding delivery/shipping fees).
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Store credit must be used within 12 months from the date it is issued.
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Store credit cannot be redeemed for cash, transferred, or redeemed for more than the credit amount.
4. Exchanges & Re-Purchases
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Because returns are provided as store credit only, the customer may use that credit toward a new purchase (exchange) during the credit validity period.
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Any difference in price (higher or lower) between the original item and new item must be settled (by paying additional or keeping the additional credit) at the time of the new transaction.
5. Damaged or Defective Items
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If the customer receives a defective, damaged, or incorrect item, they must notify us within 3 business days of delivery (or pick?up) and provide photographic evidence of the issue.
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After verification, we will follow the warranty policy of the manufacturer, get a service technician to look at the item, replace the item (if possible) or issue store credit.
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In rare cases where replacement is unavailable, store credit will be given instead of a refund.
6. Return Process & Conditions
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The customer is responsible for packaging and shipping (or drop?off) of the return item—unless the return is due to an error or defect on our part.
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Upon receiving the item, we will inspect it to confirm it meets all return conditions.
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If the item fails inspection (e.g. shows damage, odors, wear, missing parts), we reserve the right to reject the return, notify the customer, and either (a) return the item to the customer at their cost, or (b) refuse an exchange/store credit.
8. Exceptions & Special Orders
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Custom, special order, personalized, or personalized items (e.g. custom colors, monograms, made-to-order) are not returnable unless defective or damaged.
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Open-box, clearance, floor models, “as-is” items, or items sold at deeply discounted rates are non-returnable.
9. Policy Notification & Acceptance
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This return policy is clearly communicated on the receipt received at the time of sale .
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By completing their purchase, customers agree to abide by this return policy.
10. Dispute Resolution / Legal Compliance
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Our return policy is subject to applicable provincial and federal consumer protection laws.
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If any provision of this policy is unenforceable under local law, that portion shall be deemed struck, and the remainder of the policy shall remain in effect.
